# "Cannot load app"

**URL:** <https://community.roonlabs.com/t/cannot-load-app/41520>\
**Category:** Support\
**Created:** [April 16, 2018, 6:10pm UTC](https://community.roonlabs.com/t/cannot-load-app/41520 "2018-04-16T18:10:19Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Simon\_Higgs](https://community.roonlabs.com/letter_avatar/simon_higgs/32/5_5575768a8748004e209b776fc1b2916d.png) [@Simon\_Higgs](https://community.roonlabs.com/u/Simon_Higgs)\
**Post date:** [April 16, 2018, 6:10pm UTC](https://community.roonlabs.com/t/cannot-load-app/41520/1 "2018-04-16T18:10:20Z")

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I’ve been getting this error recently when connecting to this website

Cannot load app  
It looks like you are offline! Please check your network connection and try again.

Been happening for a few days now.

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**Author:** ![eric](https://community.roonlabs.com/user_avatar/community.roonlabs.com/eric/32/48359_2.png) [@eric](https://community.roonlabs.com/u/eric)\
**Post date:** [April 16, 2018, 11:10pm UTC](https://community.roonlabs.com/t/cannot-load-app/41520/2 "2018-04-16T23:10:59Z")

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Hi @Simon_Higgs ---- Thank you for the report and sharing this observations you have made with us.

In order for us to try and properly diagnose this issue you are experiencing, we will require the following information:

- Where _exactly_ are you receiving the mentioned error message? Can you provide a screenshot?

- A brief but _accurate_ description of your current setup using this [link](https://community.roonlabs.com/t/im-having-a-problem-with-roon-where-do-i-report-it/2185) as a guide.

-Eric

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<div class="post-metadata">

**Author:** ![Simon\_Higgs](https://community.roonlabs.com/letter_avatar/simon_higgs/32/5_5575768a8748004e209b776fc1b2916d.png) [@Simon\_Higgs](https://community.roonlabs.com/u/Simon_Higgs)\
**Post date:** [April 18, 2018, 7:16am UTC](https://community.roonlabs.com/t/cannot-load-app/41520/3 "2018-04-18T07:16:30Z")

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Thanks for the reply Eric.

It looks like it’s my browser anti-tracking plugin that’s causing the problem.

Sorry for the noise!

Regards, Simon.

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**Author:** ![system](https://roon-community-uploads.s3.amazonaws.com/original/3X/d/e/deefbd9083c99c82bbf2dd3f873f52a49f5db881.png) [@system](https://community.roonlabs.com/u/system)\
**Post date:** [April 19, 2018, 7:16pm UTC](https://community.roonlabs.com/t/cannot-load-app/41520/4 "2018-04-19T19:16:50Z")

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