Cannot load qubuz (error loading page)

Roon Core Machine

Grimm MU1

Networking Gear & Setup Details

UpTone Audio EtherREGEN Ethernet Switch

Connected Audio Devices

Totaldac DAC

Number of Tracks in Library

20k+

Description of Issue

Roon cannot show the favourite album/ track/ playlist in the Qobuz section and also the search function, while the Qubuz albums added to the library is displayed and can be played as usual.

Hey @King_Fung_Lok,

We’re so sorry to hear about the trouble! We would love to help.

I was wondering, can you play the exact same track directly from Qobuz in its entirety?

Would you be able to:
*log out of Qobuz in Roon

  • reboot your Roon Core (the Grimm MU1)
  • log back into Qobuz in Roon

Should that not help, could you please change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS.

Thanks in advance :pray: