Cannot locate Nucleus on network or otherwise

Roon Core Machine

Nucleus…

Networking Gear & Setup Details

Comcast router.

Connected Audio Devices

Number of Tracks in Library

Description of Issue

I cant locate my Nucleus on the network. Disapeared. Another of a series of glitches, freezes and failures.
Network is live. Ethernet cable good.

Can you connect a monitor or a TV to the HDMI output on your Nucleus? If so, what message is being displayed? Thanks.

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OK - definitely a problem with the Nucleus I think. Is the Nucleus still in warranty? Was it bought from a dealer, or direct from Roon Labs?

But let’s also see what @support have to say…

2 Likes

Thank you for the screenshot @Keith_Medansky and for your help @Geoff_Coupe.

Keith, I’m sending you next steps via PM here on Community. Geoff has accurately diagnosed your issue as hardware failure.