Cannot log in Roon app

I’m trying to log in to Roon app but unable to do it.
Roon server is ready.
When I logged in, the app indicated: “please enter account’s password properly”, even I typed it correctly. I resetted the password to make sure correct password but it still did not work.
Anyone pls help!?

Hi, @jacky_tran1, could you, please, make sure that the email you used when buying Roon subscription is entered correctly?

Thanks!


Ivan

Yes I do.
I tried to log in on website and it worked easily.

Understood, thank you. Could you, please, follow the instructions provided here and upload an archive with your log files here.

Thanks!


Ivan

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Hey @jacky_tran1,

Following up on this thread, are you still running into issues here? If so, let us know!

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