Cannot log into Roon desktop app due to redirect to HTTP version (ref#GHPGFK)

[James_Escobar]

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into the Roon app

How can we help?

· None of the above

Other options

· Other

Describe the issue

I cant log into the Roon desktop app after doing a backup. It keeps taking me to the http version of go.roonlabs.com instead of the https version of the site. This will not allow me to login and needs to be the https version of the site.

Describe your network setup

network connection is fine, everything else works.

[oleh (Oleh Ilash)]

Hi, @James_Escobar. Could you, please, try logging in again and let us know if it works now? Thanks!

[vova]

Hi @James_Escobar ,

Thank you for reaching out. The issue you experienced was due to a temporary disruption with one of our authentication services. This has now been fully resolved, and you should be able to log in without any further issues. Please try again and let us know if there’s anything else we can assist with.

Thanks!