Cannot login to ARC on iPhone (ref#7NQ9B2)

[dagrankejohnsen]

Affected Product

Roon ARC

ARC Issue Category

Description of Issue

Can’t login to ARC on my iPhone. It’s no problem on my iPad

Roon Core Platform

Roon Optimized Core Kit (ROCK)

Roon Core Specifications

No problem with core

Connected Audio Devices

Hegel, Bluesound

Home Network Details

Core with ethernet

Screenshot

[connor]

Hi @dagrankejohnsen,

I recommend the following steps:

1. trying a different default browser on the iPhone.
2. disabling any VPNs or proxy servers in use on this network
3. attempting to login to Roon via cellular data instead of WiFi network
4. Lastly, please try changing the DNS server in your router’s web administration to Cloudflare DNS or Quad9 (https://9.9…9.9).

[benjamin]

Hey @dagrankejohnsen,

I wanted to check in on this thread and see if you were able to run through the reply above?

I’ll be on standby for your reply, thanks!