Cannot login to qobuz

[Sampajanna]

Keep getting “unexpected error. Check your account details (unexpectederror).” Help plz.

[Sampajanna]

Also, already tried rebooting. Innuos statement and router. All software on iPad and Roon are up to date as well

[Sampajanna]

Also,also qobuz app itself works fine and account is in order.

[noris]

Hello @Sampajanna ,

Welcome to the forum!
Can you please provide some more details regarding your setup, particularly networking details?

I'm having a problem with Roon -- where do I report it?

How To Get In Touch With Roon Support If you’re having a problem with Roon and something isn’t working as expected, you’ll want to make a post in the #support category. To help our team resolve your issue, please make sure to describe the issue, and describe your setup: Describe The Issue When you start a thread in the #support category, Roon Support will need to know: What’s not working How often the issue occurs This could be “every time I start the app”, or “every time I click a certain b…

Do you have another PC you can try to temporarily host the Roon Core on and verify if the issue is the same?

• Create a Backup of your current database
• Open Roon on the other PC you wish to try as the Core
• Roon Settings → General
• Disconnect
• On the “Choose your Core” screen, press “Use this PC”
• If asked to Unauthorize, you can go ahead and do so. You are limited to one active Roon Core at a time but you are free to switch between them as often as you’d like.
• Verify if the same behavior occurs on the different PC