Cannot login to Tidal (successfully login but failed to redirect)

[Franky_Ho]

Roon Core Machine

Windows 2019 Datacenter, Intel Celeron J6412 2GHz, 16GB RAM

Networking Gear & Setup Details

Linksys EA6900 on Ethernet connection

Connected Audio Devices

Auralic Aries G2 USB connection to TotalDAC D1

Number of Tracks in Library

10,000 tracks

Description of Issue

I have been using Roon for a couple of years. It was very stable before I changed my Roon Server from Linux to Windows 2019.

My Roon Server Windows process failed to start on May 11th with exceptional error as shown in below screen. Restart the process and even reboot the server couldn’t solve the problem. Then I re-installed Roon Server the process can start normally. However, when I use ipad to connect to Roon server, I found out that it stuck on loading screen (see figure 2). Then I rebooted the server and could eventually access.
Then I found out the Tidal login kept on attempting/waiting, even though I successfully login to the Tidal redirect login page. I uploaded the log folder through Roon Log Uploader using my email address as the file name. Please help.

[Franky_Ho]

I also tried to clear the Roon database cache folder content but the problem remains.

[benjamin]

Hey @Franky_Ho,

Ben with the support team here, thanks for writing in and for your patience!

Reviewing your account, I see that you’re running a Nucleus as a core device. Are you still running into issues with Tidal?

I’ll be on standby for a status update. Thanks!