Cannot play files higher than 96 khz on Hugo 2

[Maurilio_Pacheco_da (Maurilio Pacheco da Silva Neto)]

Hi there! I don´t care about upsampling but I always have to downsample files higher than 96 khz on my Hugo 2.
If I don´t the music starts to make noise and plays slowly, this never happened using my DAPs.
My system in windowns 10, Intel Core i5-8265U 1.6ghz with turbo boost up to 3.9Ghz
Thanks for your support

[Sloop_John_B (John B)]

How is the PC connected to the Hugo?

.sjb

[noris]

Hi @Maurilio_Pacheco_da,

Can you let us know how the Hugo 2 is connected to your Core? Do you have the newest Chord drivers installed on your PC? Is the behavior the same for the ASIO and WASAPI driver?

[Maurilio_Pacheco_da (Maurilio Pacheco da Silva Neto)]

Thanks for the reply! It is connected via usb.
What do mean by latest Chord drivers? I installed ASIO, but same thing happens with WASAPI… What I find odd is that it happens on upsampling but also on native 192khz files and above but usually I can play them on Hugo2 without any problem…

[noris]

Hello @Maurilio_Pacheco_da,

I mean the Chord drivers on their website (right-hand downloads bar -> Windows 10 drivers). Are you using the newest one?

Some other thoughts here:

• Have you tried a different USB cable? I have seen my fair share of USB cables with issues, so I would not rule this out

• Does this occur for both local and streaming content or just one and not the other?

• Where is your media stored? If you are using a NAS for media storage it might be taking a long time to retrieve and process the file depending on your network setup. Does the same issue occur if you save a few of the high-res files on the local hard disk?