Hi @Bill_Thornton ---- Thank you for touching base with me, very appreciated! I must apologies as I see I “stumbled” over my words a bit when providing the procedure mentioned above 
. Again, my apologies.
Continuing forward, may I kindly ask you to perform the following in the order listed below:
Revised troubleshooting exercise:
- Leave the “Bose” audio zone enabled.
- Disable the “system output” zone.
- Go to the “device setup” window for the “Bose” zone and turn off “exclusive mode”.
- Please confirm what the experience is like after the above adjustments are made.
If the above does not yield any changes in behavior please restore the original settings being used with the Bose zone and proceed with the below…
Timestamps + Diagnostics:
I would like to enable diagnostics on your account so our techs can have a closer look into this behavior. However, before I enable this feature please reproduce the issue and note…
- The time of day when the issue occurred.
- What track and/or album you attempted to play at the time of the error.
-Eric