Cannot see database, and ps audio bridge cannot be found

Audio Gear Talk PS Audio
1

Kevin Pierson

My name is Michael J, I have been trying to help Joe with using your Roon software and PSAudio bridge 2 for the last two days without much joy. Here’s where we are at. We have installed the Roon Server and the Roon on a MAC Mini on a hardwired network.

Two issues we have are an error message “There was an issuing loading the database” and
we were not able to see the PSAudio 2 bridge in the settings under audio tab under network.

I can ping the PSAudio bridge but never shows up under network. Also we are running the newest el capitan apple software. Under the MAC activity I can see three Roon services running. I have gone thru the forums with no help. Also is there a phone contact for your company?

Any help would be greatly appreciate.

Michael J

2

Hi @Joseph_Nagy – sorry for the trouble here. All Roon support happens right here on the Community Site, and we’ll make sure we get this resolved for you.

For the [quote=“Joseph_Nagy, post:1, topic:13455”]
an error message “There was an issuing loading the database”
[/quote]

@Eric will be following up to help you with this.

Can you start by reading over the troubleshooting steps here? In particular, it would be helpful if you could confirm the version numbers, the details of your network, and whether you’ve rebooted the PS Audio device. Then we can help look into what’s going on here.

Thanks!

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Hi @Joseph_Nagy ---- I would like to get a copy of your logs over to our developers so they can take a closer look at what could be causing this issue. I will be contacting you via PM momentarily with instructions on how to upload logs to our servers. Thanks!

-Eric

4

Eric,

Was able to do steps 1-6. Named file jkmbj2@gmail.com. When I tried to upload could not. Tried jkmbj2@gmail.com, jkmbj2, @Joseph_Nagy,and Joseph_Nagy with password. Could not get authorization to upload. Do you need to create a user name for me? Or what is it? This is very confusing…

Please advise,
Joseph

5

Hello, I am running room 1.2.
mac mini , el capitan 10.11.6 version
late 2012 processor 2.5ghz intel core i5
memory 4gb
ps audio directstream dac bridge2 Torreys.
unit id 068066. bootloader1.13. firmware1.8.8. bridge0.2.15. fpga0.112. usb00.195. rev0136
ip 192.168…6 subnet 255.255.255.0 gateway192.168.1.1 primary dns 192.168.1.1 secondary dns 0.0.0.0

using comcast wired&wireless, but Mac mini and bridge are wired

Thanks Joe

6

Eric,

You should now see the logs… File name Joseph_Nagy-Logs
Thx,
Joseph

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7

I’ve got them, thanks for following up @Joseph_Nagy!

-Eric

8

Glad we finally got them to you. Keep us posted, Thanks Joseph

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Will do, thanks again!

-Eric

10

Eric,

Just checking in before the weekend… Is there any other information needed to resolve this problem.

Thanks,

Joseph.

1 Like
11

It looks like you have a Bridge I, which does not support Roon.

Dennis

12

Ok I will look into it Thanks