Cannot see music and audio devices after years of smooth operation (ref#86JQTG)

Support Nucleus Support
1

Select your Nucleus model from the list below

· Nucleus Rev B

I'm having trouble with my Nucleus hardware

· Other

Select the option that fits best

· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices

Describe the issue

everything worked well for years, now I don't see music and audio devices

2

Hi @Tommaso_Principi,
Sorry that you are having trouble with your Nucleus. We will need some more details to begin troubleshooting with you.

  1. What audio devices are you missing? Are they network speakers or connected to another computer? If they are networked devices how are they connected to your network (i.e. ethernet or Wi-Fi?
  2. Where is your music library stored? If you are using network storage how is that connected?

As step you can try to potentially resolve this is restarting your router, Nucleus, audio devices and storage device. Let us know if that helps and the answers to the above questions and we can proceed with troubleshooting.

3

Hi Daniel,

Thanks for your message.

My Answers below in the body of your email.

Il giorno 6 gen 2025, alle ore 18:08, Daniel via Roon Labs Community no-reply@roonlabs.com ha scritto:

45x45 daniel Roon Staff: Technical Support
January 6

Hi @Tommaso_Principi,
Sorry that you are having trouble with your Nucleus. We will need some more details to begin troubleshooting with you.

  1. What audio devices are you missing?
    I don’t see anything now. I am not able to Connect right now. When I write my precipua e-mail I could not see any devices (a nad M30 and 2 Apple HomePod)
  1. Are they network speakers or connected to another computer?
    I have nucleus B Connected to a router by cable.
  1. If they are networked devices how are they connected to your network (i.e. ethernet or Wi-Fi?

Audio devices are Wi-Fi connected

  1. Where is your music library stored? If you are using network storage how is that connected?

Music Library is stored in the nucleus with a storage memory.

As step you can try to potentially resolve this is restarting your router, Nucleus, audio devices and storage device. Let us know if that helps and the answers to the above questions and we can proceed with troubleshooting.
I tried everything. It dosen’t work.

4

Hey @Tommaso_Principi,

Thanks for the update!

As a next step, could you please attempt to access the webUI of your Nucleus? Here’s more info on how to do so:

If you’re not able to access the webUI, can you next please connect a monitor via HDMI, and boot up your Nucleus - then snap a screenshot and share it here?

We’ll be on standby for your reply, thanks! :raised_hands: