Cannot sign into Qobuz account in Roon Services

[Dameon_Jamie]

Roon Core Machine

Roon ROCK NUC8i7BEH.

Networking Gear & Setup Details

Netgear v7610 + Netgear Orbi.

Connected Audio Devices

1. Roon Rock NUC → Network → Orchard Audio Pecan Pi → Orchard Audio Strarkrimson Monoblocks → KEF LS50

2. Roon Rock NUC → Network → Sonos 5

3. Roon Rock NUC → Network → Orchard Audio Pecan Pi → Yamaha Receiver

Number of Tracks in Library

11,290

Description of Issue

I cannot sign into Qobuz inside Roon → Services. I can sign in to my Qobuz account in Chrome and in the Qobuz Desktop Player with my account info. When I try to sign in in Roon I get the following error:

“There was an Unexpected error, please check your account details (UnexpectedError)”

At first I just couldn’t load any content from Qobuz. I got a message that the track was unavailable or something to that effect. I tried to disable, log out and log back in to qobuz and that’s when this problem started.

My Qobuz account is up to date. I can sign into Qobuz in every instance except for Roon.

I have tried restarting my router and it has not helped. I have not restarted my computer or phone since the same problem is happening on both devices.

[ged_hickman1]

Are you using your qobuz registered email address to sign in to Roon?

[Nick_Yanakiev]

Also getting this error as of this morning…

[Dameon_Jamie]

IT’s suddenly working again. I restarted the Core and now it accepted my sign-in. I also made double sure that my Qobuz password was being pasted as plain text by running it through an HTML to text converter.

[ged_hickman1]

Could be the qobuz network entry point was down or busy. Roon uses a different address than the native qobuz app.

[John_Aiello (Lifetime Subscription since 2016)]

This has been occurring a lot lately with Roon and Qobuz. I have recommended rebooting the Core to many and this has worked. Not sure why this is happening but it seems to have ramped up since the last updates.