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<!-Edition Windows 10 Home
Version 21H1
Installed on 8/25/2020
OS build 19043.1645
Experience Windows Feature Experience Pack 120.2212.4170.0
Synology DS1821+
Have reloaded version 1.8 file numerous times
Library loads and shows up but when I hit play it shows the title and cover art fora split second then moves to the next continually. Will not play any files
Thank you for bringing this issue to our attention, and I’m very sorry to hear that the problem has been so persistent. We can absolutely help diagnose the problem and restore playback.
My team can troubleshoot most efficiently with the full details of your network and audio hardware, including how it’s all connected. If you don’t mind, would you please fill in the details in the template below? You mentioned in another post that you have a Fios router with a wired connection your Core. Please also include the router’s model number, as well as any switches, or other network gear in your setup. The more detail you provide, the better equipped we’ll be to eliminate variables and pinpoint the issue.
We’ll also need to have a look at your Roon logs to investigate the cause of the playback error. If possible, please keep Roon running on your Core device for the day to make sure your logs contain full details.
We’ll be watching for your reply and work from there. Here’s the template:
Device name MasterPC
Processor Intel(R) Core™ i7-4770K CPU @ 3.50GHz 3.50 GHz
Installed RAM 32.0 GB
Device ID 34700B0B-A370-4F24-907F-F639AAE66116
Product ID 00326-10000-00000-AA125
System type 64-bit operating system, x64-based processor
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Edition Windows 10 Home
Version 21H1
Installed on 8/25/2020
OS build 19043.1706
Experience Windows Feature Experience Pack 120.2212.4170.0
Verizon Fios Modem- Actiontec M1424WR Rev1
Synology DS1815+ connected directly to modem
Netgear GS116 Gigabit Switch connected to modem
Master PC connected to GS116
Connected Audio Devices
Oppo BDP-105
Emotiva RMC-1L
Number of Tracks in Library
89067
Description of Issue
Roon program shows full library after download and library import
When asked to play tracks track shows in pc player for half a second then to next track repeats this
Thank you for your patience, I understand this issue has lingered for some time and we apologize for the delay. We should be able to restore playback shortly once we’ve pinned down the issue with a few more questions.
Are you able to play back any tracks in the queue if you select System Output (built-in computer speakers) as the endpoint in Roon?
Does the issue persist when you try playing different filetypes, sample rates, etc.?
Do you only experience the issue with library tracks, or do you also have issues with Tidal/Qobuz content?
For an immediate troubleshooting step, you can try setting aside the Roon database, which should stabilize things and create known conditions in case we need to troubleshoot further. When you have the chance, please try the following: