Cannot start Roon on PC

[Cheng_Soon_Lau]

Core Machine (Operating system/System info/Roon build number)
Windows i7 quad core with nvidia 980
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broadband connection via ethernet cable to asus router
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

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oppo ha 1 and oppo 205
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

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used roon for couple of years, recently encountered problems starting it, reinstalled roon and now it cannot start…error message is cannot load music database
Description Of Issue

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[nuwriy]

Hey @Cheng_Soon_Lau – sorry for the trouble here.
So we can take a closer look, are you able to access your database and zip up the Logs folder for us?

If you can zip up that folder and send us a copy here, we can get a sense of what’s gone wrong here. We’ll walk you through the next steps after that so we can figure out what’s gone wrong.

Thanks in advance for your patience, and sorry again for the trouble here.