Cannot stream with Qobuz anymore (solved)

Support
1

Roon Core Machine

Rock last update
Server Version 1.8 (build 882) stable
OS Version 1.0 (build 227) stable

Description of Issue

I cannot stream Qobuz songs anymore.
local songs will play but Qobuz songs cannot.
I can play them from Qobuz web client / app but not from Roon…

I have exactly the same issue than the one described here below.

As suggested, I tried to Remove my Qobuz account then reboot the rock server and reenter my Qobuz credentials.
No success for me. :confused:

It’s disappointing.
May be is this linked to the past update?
I never had this issue before.
Any idea?

Untitled
Untitled1198×778 69.8 KB

Thank you
Vincent

2

I had some issues today - lost about 3000 albums linked to Qobuz.
These reappeared in the last few minutes.
It’s a Roon-Qobuz communication issue which seems to sort itself out in time. No need to reboot, log in and log out - waste of time. Just be patient and I believe your albums will return.
Based in the UK and I get Qobuz issues on a regular basis. I believe Roon are trying to sort the issue out but, as you can imagine, this may well take time.

3

Thank you Tim for sharing your experience. For now, the link is still broken. I will check this tomorrow again. Hopefully my local library is full of good music - it helps to be patient. :slightly_smiling_face:

4

Sorry for this post.
The issue was simply caused by a credit card change…
I did not see any message from Qobuz on the disabling of my account and I was still able to listen to it from their interface. I had all the symptoms of a Roon issue but in the end it was linked to a paiement error.

5

Glad to hear it’s been solved.
The most infuriating problems often have the easiest solutions :joy:

6

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.