Can't connect to my Roon Nucleus to download Roon 1.8

Core Machine (Operating system/System info/Roon build number)


Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)


Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)


Description Of Issue

My Nucleus has worked fine until the introduction of Roon 1.8. Since then, the app icon changed from black to white. When I now click on the app, it reads “Choose your remote core”, when I try and connect to my Nucleus it reads “Software update needed. Roon is trying to connect, but it looks like one or more devises on your network need a software update” I have checked all of the devises on my network and none of them need a software update, except the Nucleus that I think needs it’s software updated from Roon 1.7 to Roon 1.8, but since I can’t connect to it, I can’t download the new Roon 1.8 software. So at this point my Roon Nucleus no longer works… Any help here would be greatly appreciated. Thanks!

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Hey @Rob_White,

Thanks a whole lot for reaching out and sharing the issue you ran into. I am so sorry it took us this long to get back to you.

Since a lot may have happened in the meantime, could you please let us know where things stand now?

Thanks in advance :pray: