Can't Connect to Roon Arc on Verizon Quantum Gateway

Roon Core Machine

Digital Storm - Windows 10, Intel(R) Core™ i7-10700K CPU @ 3.80GHz 3.79 GHz 32gb ram

Networking Gear & Setup Details

ROUTER: Verizon Fios Quantum Gateway Model G1100

Connected Audio Devices

NA

Number of Tracks in Library

13,622 tracks

Description of Issue

DIAGNOSTIC DATA FOR ROON SUPPORT:
{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:503,“error”:“”},
“external_ip”: {“actual_external_ip”:“71.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“71.aaa.bbb.ccc”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.1”,“found_upnp”:true}
}

Hi @Peter_Solomon,

Thank you for your patience while we worked through the queue to reach your report.

Do you have a VPN or second router in this setup? Other users with Quantum gateways have found also third-party security software responsible for the blockage.

We’ll proceed with next steps once we have confirmation there. Thanks!

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