Can't connect to Roon Nucleus+ via iPhone app (ref#I0V1J6)

Support
1

What is the operating system of your Roon Server host machine?

· Nucleus

What kind of device are you using to perform the login?

· iOS

Where are you trying to login?

· I can't log into Roon

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· I tried 5 minutes back.

Describe the issue

I cannot connect to my Roon Nucleus + via the Roon app on my iphone. It discovers the Nucleus ok, but when I click on connect, it keeps taking me to a login page. I entered my password multiple times but it doesn't let me connect to the Nucleus +.

Describe your network setup

British Telecom

2

Screenshot 2026-05-07 at 17.21.50
Screenshot 2026-05-07 at 17.21.501320×2868 286 KB

Why does it keep taking me back to this login page?

3

Hey @shankararora15,

There was a recent login issue that has now been resolved. Please check whether you can connect normally again from the iPhone app, and let us know if it is working now.

4

Hi @shankararora15,

This thread will shortly auto-close, so please reach out if you still require additional assistance with this thread.

Also, try disabling content blockers in Safari on any iOS devices if you still encounter login issues. We’ll watch for your reply.