Can't find my Pro-JEct Pre-Box S2 after upgrading to 1.7

Support
1

Core Machine (Operating system/System info/Roon build number)

SonicOrbiter Sonic Transporter 2.7 - Pre Box S2 2.12 / Windows 10 / Roon 1.7 Build 500

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Ethernet

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

USB on a Pro-Ject Pre-Box S2

Description Of Issue
Since upgrading to 1.7, Roon has ceased to see my Pro-Ject Prebox S2. I have restarted the unit and the server with no success.

3

Hi @Alain_Robillard-Bast,

Are other endpoints okay? Can you share a screenshot of Settings > Audio?

If you connect the device to another machine running Roon are you able to see it in Roon?

4

Hi @dylan! Here is the screenshot. All my endpoints are there, except my main one! :frowning:

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I have not tried to connect the S2 to my other computer yet, but will try and will keep you posted soon!

5

Thanks for the update, @Alain_Robillard-Bast.

If you scroll down, do you see any audio devices from the Nucleus, like HDMI output?

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The only other devices shown are my Airplay devices. Here is the rest of the screen.

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7

I have verified on my Mac. When the S2 is connected to it, it does indeed show up in the available device on the Mac. So I came back to my Windows 10 computer and installed the latest, newest drivers for the S2. The computer does see the Pre-Box S2 (listed in the USB Audio Devices), but Roon still does not see it. I also updated Roon to build 505.

8

Have you tried turning off the firewall and anti-virus running in Win 10 to see if the S2 appears?

9

Hi @Alain_Robillard-Bast — Apologies, I think I mixed up my reports and thought you were using a Nucleus here. But I see now that is not correct.

As suggested by Daniel, is there any change if you disable the firewall on the Windows device temporarily?

1 Like
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Ho! It worked! Thanks! :grinning:

I stopped the firewall and the S2 reappeared - as did an entire block of direct connections to my computer, including WASAPI and ASIO for the S2. So what exclusion should I indicate in my firewall? I didn’t have to in previous versions, right?

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It’s not typical behavior I think, cause I had no troubles with my Project S2 after upgrading on my Windows machine. Do you have a non-MS Firewall?

12

Roon, RoonServer, RAAT should all be exceptions.

2 Likes
13

Hi @Alain_Robillard-Bast,

As Daniel suggested, putting exceptions in for Roon/RoonServer and RAATServer should do the trick. Let us know if that helps!

14

Well… I kept on having problems with McAfee.

I had an unused license for Norton 360. So… Uninstalled McAfee, installed Norton. Et voila! Everything is back to normal now. Thanks for pointing me in the firewall direction!

I had no setting to change in Norton 360.

2 Likes
15

Hi @Alain_Robillard-Bast — I’m glad that things are working for you now! Please feel free to reach out if you ever have any other questions or issues. Happy listening :headphones:

1 Like
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