I wanted to check in and see if you’d had the opportunity to follow up with @Carl’s advice. I can confirm that your Nucleus hasn’t been seen by Roon’s servers in 11 days or so. Hopefully, we can figure this out without having a hardware issue but knowing what is displayed when you connect the unit to a monitor or TV will help immensely.
Sorry Carl/Wes I was travelling. I’ve plugged it into my TV HDMI input into both HDMI ports on the Nucleus and no signal was found. I tried it a few times. The orange light on the Ethernet port is solid and the green is blinking at a rate of about once per second. The Nucleus is on and connected to Ethernet so I’m not sure if you can see it?
I don’t know what’s up as it was working fine a year ago and then I stopped using it as I was doing renovations on my stereo room. Then last May I connected it for the first time in months and it did not work. I sent it back to get serviced under warrantee and it came back in July (presumably fixed). I tried it and it didn’t work and with life being busy and it being so frustrating I’m just now getting around to try to get it working again. Obviously it’s no longer under warranty, but it never worked since I got it back from the warrantee work in the summer and I don’t feel like paying to get it fixed to go through this all over again. I liked Roon, but I guess at this point I give up. It’s been a very disappointing experience. Thanks, Alan.
Also, I should add that since it never worked since I got it back from servicing (strange) it makes me question whether I’m doing something wrong or something is up with my network. I plugged a PC directly into the Nucleus, loaded the Roon remote and tried to find it that way, but no luck. I have no idea if that was a valid thing to try? But maybe the lack of success with the HDMI connection to my TV is definitive? I unplugged the Nucleus and plugged in an Apple TV into the HDMI just to prove out that path and the Apple TV did drive the TV display.
Unfortunately, no video output via HDMI means there’s a hardware problem at play. If you connected a monitor or TV and powered the unit on with the power button, we should see SOMETHING happen even if it is a network or software-related issue.
I checked and I don’t seem to have a record of a repair with Roon Labs. Did you have the unit repaired by a dealer?
Yes, once it drove the screen. But I couldn’t get it to repeat. At that time I immediately tried to reach IP address, but no luck. I gave it back to my dealer so he could try it at his store where they have a Roon running. It seems it’s trending towards an intermittent hardware issue. Let’s see what he comes back what. Thanks.