Can't identify which computer is running Roon Server (ref#RE736C)

Support
1

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· Roon says I have a server working but I can't identify where it is --- which computer on my network it is on. I just want to log into Roon and use it instead of Tidal directly.\

Tell us about your home network

· I have a home wifi network that works for everything else. I have all Mac equipment. I have three Mac computers on this network. All laptops. I know the open Roon server is not on the MacBook Air, so it's on one of my two MacBook pros. When I have tried to log onto Roon on the two MacBook pros I get the same message that a Roon server is already open somewhere on my network. I do have external drives attached to the network.

2

Hi @ROBERT_MACDONALD2,

Thank you for your post.

The two open servers we see in diagnostics are hosted on machines named "…MBP-2” and “…MBP-5” respectively.

On whichever machine you don’t want to host RoonServer, you should see RoonServer open in the Menu Bar or in the list of activities under Applications → Utilities → Activity Monitor. Close the background process and also close the Roon app, if it’s open.

I assume you have a Roon Backup if you migrated your library and database between machines at some point? If so, then it’s safe to also fully delete the RoonServer instance off whichever machine you don’t want the server on.

  • Exit out of RoonServer
  • Navigate to your RoonServer’s Database Location
  • Find the folder that says “RoonServer”
  • Delete the “RoonServer” folder entirely
  • Do not delete the “Roon” folder; this houses the Roon GUI (frontend), and you’ll need to fully reinstall Roon if you delete it

We’ll watch for your response.

3

Hi @ROBERT_MACDONALD2,

Just checking in on this. Were you able to close the extra Roon Server instance on the machine you do not want hosting it, and, if you have a backup, remove the full RoonServer folder from that machine’s database location while leaving the Roon folder in place? Let us know what you found, thanks.

4

Hello @ROBERT_MACDONALD2 ,

We have not heard back from you, so we will go ahead and close this thread. If you need further assistance, please submit a new support request and specify that the issue be reopened. Thank you.