Can't launch Roon on my MacMini

Support
1

Core Machine (Operating system/System info/Roon build number)

MacMini 2019 version, core i7 3.2G, with 32G memory, on MacOS Mojave 10.14.4.

I use the MacMini as core, same music file on NAS, and there are about 5000+ albums in the library.

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Negtear 8500

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Hydra Z USB interface, Aqua La Scala DAC.

Description Of Issue

the APP can not successfully launch on my MacMini. It will crash everytime.
I purchased permanent account on May 18, 2019. The first week on my MacMini is OK. Sporadically encounter crash issue, can not open it. But from last week, it became into a big problem. I can not launch the APP at all. It fails everytime.

Hope anyone can help. thanks!

2

Hi @xiaoyun_qiu,

Are you receiving any error messages when the application crashes?

If you follow the instructions found here is there any change?

4

After I click the APP icon, then crash and then a message says the computer encounters a problem and exit.

I have tried both way you suggested: 1. do copy paste on Terminal, and 2. activate Arial in Font Book. However, the problem still exists.

I have done uninstall and reinstall for many times. That does not work.

If you can provide further help, would be great appreciated!

tony

5

One more thing, the APP looks work well on my macbook. But I still want to use my Macmini as core.

thanks！

6

Hi @xiaoyun_qiu,

Do you have any antivirus or firewall software running on this Mac? If you disable them temporarily is there any change?

7

I have re-install the the Macmini OS, make it clean as brand new Macmini, and then install Roon. After a few times of normal running, it crushed again. And then can not open Roon anymore. Everytime crush.

8

Hi @xiaoyun_qiu,

I was hoping you could use the directions found here and send us over a set of logs using a shared Dropbox link.

9

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