Can't log in - NO MUSIC! [Resolved]

[Robert_Sonderegger (RJS)]

Roon Core Machine

AMD PC - has been running Roon for 2 years
Most recent windows version

Networking Gear & Setup Details

All cable ethernet - been working for years

Connected Audio Devices

Devialet Expert
All ethernet connections

Number of Tracks in Library

20’000

Description of Issue

I tried to log in to Roon (first screen shot) and I get redirected to your web site (second screen shot).
I click Sign in
Nothing happens
I clear the browser
Same result
I un/reinstall Roon
I get redirected to your site again and then you warn me not to use Roon if I did not download it from Roon (second screen shot).
I click Sign in - again.
Nothing happens
How do I get my music back?

[noris]

Hi @Robert_Sonderegger ,

Thanks for reaching out and sorry to hear about the troubles. Our diagnostics system indicates that you were able to update Roon to the latest version, are you still seeing any further issues on the new Roon version or is the system performing as expected?

[Robert_Sonderegger (RJS)]

Thanks for getting back to me Noris.

I was able to fix the problem:

I installed an old version of Roon and then restored my current data base - that seems to have fixed the issue.

Regards
Robert