Can't log in to roon after provider change

After a change in internet service provider (Plusnet to 3) unable to log into roon

  1. Launch roon on PC (windows 10)
  2. [Choose your roon server] [Nucleaus - Ready] Click on Connect
  3. New window [Login] or [Sign up] click [Login]
  4. Launches browser [Welcome back! - Choose an account] Click on my account
  5. New window [Redirecting, please wait] roon displays [Logging in …] wait …
  6. Back to 3 (Login or Sign up)

It seems that you are using a Router/Gateway from a Internet Provider and when you changed Internet Provider you changed out the Router/Gateway.

The Nucleus is probably set with a Static IP which is good and it is probably set on a different subnet than what you are using now. So since the Nucleus is a different network you cannot log into it.

Since I know what a Nucleus is about, I do not own one and someone else will be chiming in to help you with changing the IP on the Nucleus or change the subnet IP on your new Router/Gateway.

If I am analyzing this correctly you should be back up and running soon.

Hope this helps.

–MD

Thanks Mike
The Nucleus is there and responds when I click [Computer] to see all the drives and network locations.

Can you ping the Nucleus to get a IP address?

–MD

how do I do that

Did you power cycle the Nucleus after replacing the router?

–MD

Several times

I see that you posted this on “Roon Software Discussion”.

We need to reach out to @Geoff_Coupe , a moderator and ask him to move your thread to a Support thread where more folks will see this.

–MD

Is this something I need to do?

I have moved this to the Support category for Nucleus questions. @John_Adam, can you please fill out the template below entirely with the information requested so Roon’s staff and the community may be able assist you?

Roon Server Machine

Include your operating system and machine info (Model, CPU, RAM)

Networking Gear & Setup Details

Your network gear (model of routers/switches) and if on WiFi/Ethernet

Connected Audio Devices

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.

Number of Tracks in Library

Tell us how large your music library is, eg. “30,000 tracks”

Description of Issue

Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!

1 Like

He has already moved it and is composing a reply.

–MD

Thanks @Robert_F .

–MD

1 Like

NUCLEUS Samba 3.6.25 there are no model numbers on it - just says (rev A)
Router 3 ZTE Model MC888 - Ethernet: TP-Link 8 port gigabyte desktop switch TL-SG1008D
Number of Tracks in Library: Can’t connect so guessing about 2500 albums
After a change in internet service provider (Plusnet to 3) unable to log into roon

  1. Launch roon on PC (windows 10)
  2. [Choose your roon server] [Nucleaus - Ready] Click on Connect
  3. New window [Login] or [Sign up] click [Login]
  4. Launches browser [Welcome back! - Choose an account] Click on my account
  5. New window [Redirecting, please wait] roon displays [Logging in …] wait …
  6. Back to 3 (Login or Sign up)
1 Like

If I type ‘ping \NUCLEUS’ into a command window I get ‘Ping request could not find host \NUCLEUS…’

But I’m obviously not doing it right. I get that whatever I ping

I don’t know how to change directory

When pinging you need to leave out slashes and just use the hostname, i.e.
ping nucleus

To test that you are doing it right you can e.g.
ping www.google.com

Ah ha.
In that case I get:-
Pinging NUCLEUS [192.168.0.114] with 32 bytes of data:
Reply from 192.168.0.114: bytes = 32 time = 1ns TTL=64
etc.
Any help?

Yes, that demonstrates that the Nucleus is on your network with a valid IP address. What happens if you type in the IP address shown (192.168.0.114) in a web browser?