Can't log into Roon or Tidal on ROCK [Solved - Changed DNS Settings]

Support
10

Hello @PaulCS,

Thanks for contacting support, I’d be happy to assist here. I have a few questions/suggestions starting off:

  • Can you please let me know the model/manufacturer of your Router and model/manufacturer of any switches/range extenders/powerline adapters you are using in this setup?

  • Are you able to access the ROCK from another computer? Can you please manually send us the Logs from your ROCK from your ROCK Core?

  • As @wizardofoz mentioned, if you can update your DNS settings that would be a good troubleshooting step here.

To do this DNS change you have to access your Router’s config page. For example, if you are using a TP-Link router, you can use instructions similar to this video:

I would try using 8.8.8.8 as your primary DNS and 8.8.4.4. as your secondary DNS as per Google’s DNS Config Article.

Please let me know if this change helps resolve the issue.

Thanks,
Noris