# Can't play anything from Qobuz since 06/15 **URL:** \ **Category:** Support\ **Created:** [June 17, 2022, 12:32am UTC](https://community.roonlabs.com/t/cant-play-anything-from-qobuz-since-06-15/204207 "2022-06-17T00:32:43Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Yuyang\_Lai](https://community.roonlabs.com/letter_avatar/yuyang_lai/32/5_5575768a8748004e209b776fc1b2916d.png) [@Yuyang\_Lai](https://community.roonlabs.com/u/Yuyang_Lai)\ **Post date:** [June 17, 2022, 12:32am UTC](https://community.roonlabs.com/t/cant-play-anything-from-qobuz-since-06-15/204207/1 "2022-06-17T00:32:43Z")
### Roon Core Machine MacOS ### Networking Gear & Setup Details Bridge: Windows PC, Sonnet Hermes Roon Streamer ### Connected Audio Devices Roon-ready streamer, USB ### Number of Tracks in Library 300+ ### Description of Issue I haven’t been able to play any song from Qobuz since 06/15 on Roon. The music would look to be loading but it never started. Radio works fine, music can be played directly from Qobuz app. ---
**Author:** ![AceRimmer](https://community.roonlabs.com/user_avatar/community.roonlabs.com/acerimmer/32/367705_2.png) [@AceRimmer](https://community.roonlabs.com/u/AceRimmer)\ **Post date:** [June 17, 2022, 12:48am UTC](https://community.roonlabs.com/t/cant-play-anything-from-qobuz-since-06-15/204207/2 "2022-06-17T00:48:22Z")
This could be your problem as well? > [@Qobuz suddenly not loading \[appears to be a Qobuz outage\]](https://community.roonlabs.com/t/qobuz-suddenly-not-loading-appears-to-be-a-qobuz-outage/204128): > > Problems with Quboz suddenly not loading when selecting an album- regardless of my doing it from laptop or phone and regardless of which end point in my house. My library loads and Roon radio does too. I signed out of Quobz and back in a few times, no change. Whats up suddenly ? ---
**Author:** ![musicjunkie917](https://community.roonlabs.com/letter_avatar/musicjunkie917/32/5_5575768a8748004e209b776fc1b2916d.png) [@musicjunkie917](https://community.roonlabs.com/u/musicjunkie917)\ **Post date:** [June 17, 2022, 1:00am UTC](https://community.roonlabs.com/t/cant-play-anything-from-qobuz-since-06-15/204207/3 "2022-06-17T01:00:36Z")
Qobuz is working fine for me…my Roon server is running on a M1 Mac mini… ---
**Author:** ![Yuyang\_Lai](https://community.roonlabs.com/letter_avatar/yuyang_lai/32/5_5575768a8748004e209b776fc1b2916d.png) [@Yuyang\_Lai](https://community.roonlabs.com/u/Yuyang_Lai)\ **Post date:** [June 17, 2022, 1:05am UTC](https://community.roonlabs.com/t/cant-play-anything-from-qobuz-since-06-15/204207/4 "2022-06-17T01:05:44Z")
Yes seems so, unfortunately nothing has been done/communicated since yesterday from Roon ---
**Author:** ![AceRimmer](https://community.roonlabs.com/user_avatar/community.roonlabs.com/acerimmer/32/367705_2.png) [@AceRimmer](https://community.roonlabs.com/u/AceRimmer)\ **Post date:** [June 17, 2022, 1:08am UTC](https://community.roonlabs.com/t/cant-play-anything-from-qobuz-since-06-15/204207/5 "2022-06-17T01:08:18Z")
That does appear to be the case. It’s also very sporadic in its effect, many have not been impacted at all…like myself. Very tricky to nail down I would think. ---
**Author:** ![connor](https://community.roonlabs.com/user_avatar/community.roonlabs.com/connor/32/172788_2.png) [@connor](https://community.roonlabs.com/u/connor)\ **Post date:** [June 22, 2022, 9:20pm UTC](https://community.roonlabs.com/t/cant-play-anything-from-qobuz-since-06-15/204207/9 "2022-06-22T21:20:25Z")
Hi @Yuyang_Lai, I wanted to check in to see if you’re still experiencing this issue after a few days. On initial review of diagnostics from your Core, it appears that Qobuz was buffering successfully, but there was a connection dropout to a USB audio driver right around the time you started playback. If you’re continuing to experience the problem, please clarify a bit more about the devices in your network and setup, including: - How is your Core connected to the internet (ethernet vs. WiFi)? - Do you experience this issue on any Remotes? - What about when you try to play Qobuz to other endpoints, like the computer speakers (System Output) or another DAC? You could also try to create another instance of RAAT Server as an immediate troubleshooting step. Please be aware that this will reset your Roon Settings → Audio Tab to factory settings and I would advise making a backup of any custom DSP settings you have: - Create a [Backup](http://kb.roonlabs.com/Backup) of your current Roon database - Exit out of Roon - Navigate to your Roon’s [Database Location](https://kb.roonlabs.com/Database_Location) - Find the folder that says “RAATServer” - Rename the “RAATServer” folder to “RAATServer\_old” - Restart the Roon App to generate a new RAATServer folder ---
**Author:** ![BlackJack](https://community.roonlabs.com/user_avatar/community.roonlabs.com/blackjack/32/39743_2.png) [@BlackJack](https://community.roonlabs.com/u/BlackJack)\ **Post date:** [June 22, 2022, 10:12pm UTC](https://community.roonlabs.com/t/cant-play-anything-from-qobuz-since-06-15/204207/10 "2022-06-22T22:12:20Z")
Have you seen this thread? > [@Qobuz now requires use of email address when integrating with 3rd party apps, such as Roon](https://community.roonlabs.com/t/qobuz-now-requires-use-of-email-address-when-integrating-with-3rd-party-apps-such-as-roon/204663): > > We’ve gotten some reports lately about Qobuz integration issues in Roon. In taking a close look at affected accounts we’ve recognized a pattern. In many cases, the affected customer has synced their Qobuz account in Roon using their username instead of their email address. Qobuz has recently changed its policy and now requires customers to use their account email when using partner services - such as Roon. Qobuz mentioned this in a recent subscriber email sent out on June 17th, see screenshot … ---
**Author:** ![Yuyang\_Lai](https://community.roonlabs.com/letter_avatar/yuyang_lai/32/5_5575768a8748004e209b776fc1b2916d.png) [@Yuyang\_Lai](https://community.roonlabs.com/u/Yuyang_Lai)\ **Post date:** [June 23, 2022, 6:51pm UTC](https://community.roonlabs.com/t/cant-play-anything-from-qobuz-since-06-15/204207/11 "2022-06-23T18:51:25Z")
Hi, things has been better for the last few days. I have a dedicated core and a few bridges and only 2 are using USB connection. The other one I tested was using IIS and none of them works back then, just for your information. ---
**Author:** ![Yuyang\_Lai](https://community.roonlabs.com/letter_avatar/yuyang_lai/32/5_5575768a8748004e209b776fc1b2916d.png) [@Yuyang\_Lai](https://community.roonlabs.com/u/Yuyang_Lai)\ **Post date:** [June 23, 2022, 6:52pm UTC](https://community.roonlabs.com/t/cant-play-anything-from-qobuz-since-06-15/204207/12 "2022-06-23T18:52:48Z")
Hmm that’s interesting. I do think I always use email address for login. And I can see all the albums in the library. ---
**Author:** ![connor](https://community.roonlabs.com/user_avatar/community.roonlabs.com/connor/32/172788_2.png) [@connor](https://community.roonlabs.com/u/connor)\ **Post date:** [June 24, 2022, 4:38pm UTC](https://community.roonlabs.com/t/cant-play-anything-from-qobuz-since-06-15/204207/13 "2022-06-24T16:38:47Z")
Hi @Yuyang_Lai, Thank you for the update and I’m glad it’s stable at the moment. I will set this topic thread to remain open for a few days; if it’s closed and the issue returns, please start a new topic thread and we’ll be standing by to troubleshoot. ---
**Author:** ![system](https://roon-community-uploads.s3.amazonaws.com/original/3X/d/e/deefbd9083c99c82bbf2dd3f873f52a49f5db881.png) [@system](https://community.roonlabs.com/u/system)\ **Post date:** [August 8, 2022, 4:39pm UTC](https://community.roonlabs.com/t/cant-play-anything-from-qobuz-since-06-15/204207/14 "2022-08-08T16:39:14Z")
This topic was automatically closed 45 days after the last reply. New replies are no longer allowed.