Can't play Tidal albums from Roon

Support
1

Core Machine (Operating system/System info/Roon build number)

MacMini, Mac OS X 10.15.3, Roon version 1.7 Build 667

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

TEXT GOES HERE

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

System output, AirPods, Naim Uniti and Naim Mu-so Qb

Description Of Issue

A couple of days ago I signed up for a trial versions of Tidal and it all looked good when I connected Tidal to Roon and all albums in Tidal where displayed in Rood. However, when I try to play any of my Tidal albums/playlists I get a message saying “This track is currently not available from Tidal” and “Too many failures. Stopping playback”.

I have no problem playing the tracks from the Tidal application.

3

Hi @Bevoice,

Is local content playing okay?

Is there any change if you sign out of TIDAL in Roon and then back in?

4

Hi,

Signing out and then logging in again solved the problem.

However, after logging in again, the Tidal albums are doubled. In most cases they now appear both as a CD version and an MQA version, but in one case one particular track appeared in a separate album, but not in the other two. In Tidal ot only shows one album.

/Bengt-Eric

1 Like
5

Hi @Bevoice,

Where are you seeing these duplication occur? Is it on a playlist or under your Albums browser? Can you please share a screenshot?

7

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