Can't sign in after reboot

Support
1

Core Machine (Operating system/System info/Roon build number)
ROCK OS 1.0 (build 227)

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ROCK hardwired (CAT 5). Using Windows Surface as controller via WiFi.

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Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Chord Mojo

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After installing 1.8, I got the dreaded “no audio devices found” message, and, in trying to fix that, I rebooted the ROCK computer and reinstalled the OS and software. NOW, I can’t sign in to the core, getting the following screen:

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telling me that I’m “already signed in” and not allowing me to connect.

I’m locked out.
Description Of Issue

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2

This is a bug. Just unauthorize.

I don’t expect that will fix your original problem, though.

3

Thanks. Now able to sign in, but still “no audio devices detected” problem. Currently, Roon is expensively useless! Has anyone solved this?

4

I see this problem in many posts. Sounds like a Roon library problem.

Tagging @support.

5

Hello @Stanley_Paist ,

Do the devices show up under Roon Settings → Audio or are they missing from there as well? Can you please use these instructions to send me a copy of your RoonServer/Logs folder (from your ROCK)?

6

Formerly, they didn’t show up in either place. As of this morning, all show up where they should be. I didn’t do anything between yesterday (not showing up) and today (now showing up). Was there some kind of fix sent out?

7

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