Can't sign into Tidal in Roon app

Support
1

I have exactly the same problem here on every browser on the macbook, the ipad roon app and the iphone roon app.

roon rock on prime computer running, everything on ethernet.

2

Sorry for the trouble, @Markus_Meier.

So we can better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.

Was Tidal working for you in Roon previously?

3

Hi Dylan,

tidal worked perfectly previously and stoped doing so recently without any obvious reason.

* Details on your Core machine (OS, Hardware specs, Roon build)

roon rock on a prime computer (nuc, i7, 16gb ram). catalog on internal 250gb Samsung SSD

  • Details on your Remote(s) (OS, Hardware specs, Roon build)

macbook pro 13" 2018, current ipad air, iphone XS, each with latest roon build

  • Networking details (especially what hardware you’re using, how everything is connected, and anything notable about how it’s all configured)

Router: APU board with ipfire (linunx), everything connected with ethernet

  • Audio devices in use

Backes & MĂĽller BMICE 515 and BM 15 Speaker

  • Library details (where your music is stored, whether you’re using a streaming service, how many tracks are in your library)

Library on nuc-internal ssd, 2 TB Samsung SSD

4

Thanks for the details, @Markus_Meier.

Can you please try logging in once more and then use the directions found here and send us over a set of logs using a shared Dropbox link (or any other file sharing service)? Thanks!

5

Hi Dylan, your “here”-link is dead.

6

Sorry, @Markus_Meier! Weird. Can you try this link:

7

here you are: SwissTransfer.com - Envoi sécurisé et gratuit de gros fichiers

1 Like
8

Hi @Markus_Meier, thanks for your patience over the weekend. I looked at the logs, and I’m seeing a lot of DNS errors. It looks like that’s causing the issue here. Can you try changing the DNS your network is using and let us know if that helps?

9

Hi Dylan

it is a mistirious issue. Tidal access came back like it went away: without me doing anything.

I lost the access another time meanwhile, but I was able to reconnect.

1 Like
10

Thanks for the update, @Markus_Meier. I’d definitely recommend changing the DNS if you haven’t already. Based on the errors I was seeing, I think you’d see better performance and stability moving forward with those changes.