Captcha error when logging into roon.app (ref#62DFS9)

Support
1

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

I was having trouble logging into the sire roon.app - it gave me a Captcha error. I was able to log in through this help request submission process - odd.

Describe your network setup

Tp Link Deco

2

This behavior is often caused by browser or network settings interfering with the login process. Please follow the steps below:

Step-by-Step Troubleshooting Guide

1. Clear Safari’s Cache and History

  • Open the Settings app.
  • Scroll down and tap Safari.
  • Tap Clear History and Website Data to remove cached files and cookies.

2. Adjust Safari Privacy Settings

  • Go to Settings > Safari > Privacy & Security.
  • Make sure the following settings are disabled:
    • Block All Cookies
    • Prevent Cross-Site Tracking

3. Switch Networks

  • If you’re connected to a Wi-Fi network, switch to cellular data.
  • If you’re on cellular data, connect to a Wi-Fi network.
  • This can reset the DNS path and resolve login issues.

4. Verify Date and Time Settings

  • Go to Settings > General > Date & Time.
  • Ensure Set Automatically is enabled.

5. Try Logging in via Web

  • Open Safari or any other browser on your iOS device.
  • Go to account.roonlabs.com and log in with your credentials.
  • This helps verify that your account works outside the app.

6. Clear Roon Account Session History

  • While logged in at account.roonlabs.com, navigate to your session history.
  • Remove any outdated or unnecessary sessions that might interfere with new logins.

7. If Using Opera Browser: Disable Content Blocking

  • Tap the browser’s menu while on the Roon login page.
  • Look for the content blocking or privacy settings.
  • Disable content blocking specifically for this page.

Reinstall the App (if needed)

  • Delete the Roon app from your iOS device.
  • Restart the device.
  • Reinstall the app from the App Store.
  • Attempt to log in again.
5

Hi @jnksga,
Welcome to the Roon community! I’m sorry a problem is what brought you here for the first time. I agree with @Carl here. The captcha issues are usually the result of something blocking cookies on your browser. Please try the steps that @Carl posted and let us know how it goes!

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