Casting to Nest Mini stops after a while; cannot work out why

[Afullmark]

Core Machine (Operating system/System info/Roon build number)

MAC: 1.7 bUILD 571

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

core: ethernet; Google Nest mini 2: wifi

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Google Nest Mini 2

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

4 Plume Wifi’sDescription Of Issue

@support I have cast a number of Albums to a Google Nest Mini 2, and on each occasion the music/casting will stop. Roon will remember where it left off (see image) but I cannot determine why the casting stopped.

Here is a support file: https://drive.google.com/file/d/1IQpSGmJmMOEW2vxBMSJ6zHhFkfHVuEii/view?usp=sharing

The last time I was listening to ‘The Flamming Lips’, ‘Ego Tripping at the Gates of Hell’ when casting stopped at 2:59 into the song, some 30 mins into the album.

[Afullmark]

It happened again: at around 11am, 6/8/20 I thought. I have attached a shot of what was planning and a support package too: https://drive.google.com/file/d/1sGWroLKlpAQExvBHtraXqVc7-rPsON9R/view?usp=sharing

[noris]

Hi @Afullmark,

Thanks for reaching out and sending those logs! Let me get the logs over to our technical team for review, once I have their feedback, I’ll reach out once more, thanks!

[Afullmark]

Thank you very much, Noris.

[Afullmark]

@noris I played the same album again and casting stopped at a different point in the album this time:

Here is the support package; I’m not sure quite what time GMT the casting stopped, but you have the info from the screen shot, if that helps.

Support package: https://drive.google.com/file/d/1HVWj1i7OnLhnxtLUwWcnQ886sDSowu17/view?usp=sharing

[Afullmark]

Any update? This is still happening with lasted Roon release 1.7 610

[john (John Iburg)]

Hello @Afullmark,

I discussed your issue with the QA team today, we will have some next steps here on Monday. Thanks for your patience.

-John

[noris]

Hi @Afullmark,

We are going to enable some deeper diagnostics tools for your account which will hopefully provide better diagnostics info related to this issue. We have just enabled this diagnostics tool, can I please ask that you:

1. Exit out of Roon and start it again if currently running
2. Reproduce this issue once more
3. Note the exact local time + date + track casting stops at
4. Exit out of Roon right after the issue occurs
5. Send us a new manual log set by using these instructions within a few minutes after the issue occurs

Note: This logging mode is very detailed, so please be sure to exit Roon and send the logs folder before starting Roon again (as logs get automatically overwritten by new data).

Once I have the new log set (with the deeper diagnostics), I can ask QA to review. Thanks!

[Afullmark]

Okay @noris, all done.

The music stopped at 7:19pm GMT; you can see the music I was playing and when it stopped from the shots attached here.

The behaviour I saw was that in the Roon app on iOS and the core, the Google Nest Mini (Kitchen) dropped off the list of those speakers reachable and then pop back up again. Almost within seconds.

Logs: https://drive.google.com/file/d/135X3kMiVxGsoex-NUDurV_BXt6mDZHT7/view?usp=sharing

[noris]

Hi @Afullmark,

Thanks for sending these logs + timestamps over! Let me get this info over to QA for review and once I have their completed report, we’ll reach out again, thanks!

[Afullmark]

Hi @noris, was there any news here?

[noris]

Hi @Afullmark,

We are looking into an issue with Chromecast at this time, please see the following thread for more details:

Tracks don't start playing from Tidal without pressing pause and play (Chromecast Audio)

Hi everyone, We appreciate your patience as we’ve looked into this issue. We have a ticket open with our team about this and, while I can’t provide any specific timelines for a solution, our team is actively working on this and we’ll be sure to provide an update on this as soon as we can.

Thanks!

[Afullmark]

You suspect the issues are related?

[noris]

Hi @Afullmark,

Yes, we suspect that these issues are related, we will keep the l;inked thread up to date as we have more information to announce, thanks!