CBC Music internet radio stops after ten minutes (ref#Q9P2S6)

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Can someone at Roon please check on Internet radio station(s) CBC Music? There are five versions/time zones. For the past several days it plays for about ten minutes then stops - giving the message "unable to play this station. It may be temporarily unavailable or changed its address."

Describe your network setup

Network is home wifi. Roon device is Nucleus. Roon Ready device is Lindemann Bridge.

Hi @Laurie_Long ,

I am seeing 4 CBC music stations in Roon (Mountain, Central, Eastern, and Pacific), can you please clarify which one is causing issues on your end? I tried Eastern Stream for 15 minutes and had no playback errors.

I use the Mountain Zone but also tried Pacific and got the same result on both.

Hi Noris: An update.

The interruptions varied. At times I could listen to the station for a couple of hours before it quit. I tried a non-CBC station and there was no issue so it appears it was a CBC problem. Since raising the matter it appears it’s been resolved. Thanks for checking.

Hi @Laurie_Long,

The team has a ticket in the pipeline for future release to help reconnect to a certain format of live radio stream - BBC3 is the most common offender, but it’s possible that some CBC streams rely on the same encoding.

In any case, if this issue returns, please do create a new support thread.

You can try reassigning the DNS server in your router settings administration in the meantime. We usually recommend Cloudflare (1.1.1.1).