CD Ripping No Longer Working At All [Ticket In]

I haven’t ripped in a while. Last time I did, I needed to reboot my NUC every day or so to reset the ripping feature so that it would work.

I purchased my third CD reader last week and still am having little success. When it does work it is after a hard reboot, but still intermittent. I am not seeing any responses from ROON support. A “we’re working on it, but don’t have an fix” would be wonderful. At this point I wonder why no response.

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Impending 1.8 release I imagine.

Bliss…finally found a cd ripper that works with Roon Nucleus. LG usb drive from Best Buy. But I feel kind of stupid. I can’t locate the page in Settings that shows the attached CD drive status. Would someone be so kind as pointing me in the right directions?

Much appreciated.

Robert

in the Roon app, go to settings and you’ll see the IP address of your nucleus. enter this address in your browser and the web-interface to your nucleus will come up, including the status of the cd ripper.

Have the same problem with my Nucleus Model B bought two weeks ago. I thought it would be a problem with my two disc-drives and now I stumbled over this discussion. It’s quite annoying to restart the nucleus even not knowing if it will rip the next CD or not. Moreover I have to make a hard shutdown because one short press on the powerbutton did it once and since then there is no reaction on a short press.

The fact this has been ignored completely by Roon is rather disappointing. Something that worked flawlesly for so long then one update and its broken @support is this ever going to get sorted?

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I cant‘t understand that Roon doesen‘t do completely nothing about this a couple of months old problem. It all worked before. Also turn off the Nucleus with a short press of the button on back side. But that has not worked for at least as long as the error when ripping a CD.

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This is still a problem for me. Nucleus+ and a HAIWAY USB 3.0 drive. reboot or a hard restart fixes it temporarily. I’m trying to burn 100’s of CDs from my collection and it’s a real pain and disappointment for the price of the Nucleus+ to see its been an issue for so long.

I realize this is a real disappointment to you, but you really should consider another method of ripping your CD’s? There are many ways ranging from free to costly, where the results are far more predictable and portable than using Roons “bonus feature”.

Are you comfy with computers? An old PC with a CD drive can easily be transformed into an automatic ripper with, say, Vortexbox OS?
(No cost for function, only hardware)

I’m very new to Roon. I ripped one cd a week or so ago. Worked fine. Now it does not. Eject button in interface does not work. Rebooting NUC using wee red button in interface has no effect. Bit reluctant to do hard shut down just to rip one cd. Will this be fixed?

It will be fixed, but there’s no timescale of availability at the moment. It’s a known issue, see:

Thanks for your prompt reply. If I really need to rip, I imagine I can do so via my pc.

As a newbie: when something like this gets fixed, will there be a notification on this forum, so everyone who participated in this thread gets an e-mail?

It will be noted in the Software Release Notes category of the forum - in this case by a post giving the Software Release Notes for a new build of Roon OS.

Hello all, I have a brand new Nucleus and am seeing this problem. CD ripping stops working, the Web interface dies (does not respond to reboot requests, etc.), and the only solution is power cycling the Nucleus. I’m very disappointed to see this issue persisting from June of last year until now. Any updates on this situation? Is Roon still in the business of supporting the product (which I would hope, since I just bought the Nucleus)?

It’s been an issue since about July /August 2020 I doubt they will fix until they release the nest iteration of RoonOS, 2.0. it’s disappointing if your a Nucleus owner as it’s not a cheap piece of hardware to have a broken feature, for us Rock owners it’s an inconvenience given its a free operating system.

Thanks for responding - I guess I’ll move ahead with a PC for ripping and hopefully they’ll fix “native” ripping in the meantime. Honestly, would be good for them to add media file backup for a comprehensive solution.

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Make sure it’s not a cable issue

Its very well docuemtned that RoonOS crashes the cd ripper completely and the webui power button also after ripping, only a hard reboot brings it back, no cable is fixing that, 3 different cd drives all with their own cables and still it does it.

I’ve had the issue numerous times.

What I noticed, removing the USB cable had no effect, ripper still appeared in the Web UI display as if the cable was still there. Apparently the driver was asleep at the wheel.

Power cycling the NUC with the USB cable removed would clear the ripper display from the Web UI. Connecting the USB cable again at that point would reestablish the ripper connection.

Too much trouble, went back to drag and drop.

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