CD Rips Not Appearing on Nucleus After ARC Installation (ref#9ME3TK)

What’s happening?

· Other

How can we help?

· I'm having trouble with my Nucleus hardware

Other options

· Other

Describe the issue

I have a Nucleus Rev A with 1TB hard drive.used and recently aquired. I have successfully ripped 6 or 7 CDs to the internal storage, but subsequent rips (only a few minutes later) are not appearing in the internal storage. They have ripped as they show as CD Rips in a IP address link drive on my Mac network (Nucleus I believe). All software up to date and the CDs show as ripped in the CD Ripper part of the Web Admin page. The only difference between the rips I can see and those 'lost' is that I downloaded ARC in between the first batch and the second batch. Please help!

Describe your network setup

BT/EE router, Mac desktop, Nucleus Rev A

As much as I loved ripping CD’s via Roon. I eventually found a far easier way. The trouble with ripping via roon is that it doesn’t name all your files - it just grabs the metadata. Using a tagger like MP3Tag you’ll be able to name all of your files correctly and organise them. There’s other software which will do it all for you too. MacOS XLD and Windows/Mac dbPoweramp.

Simply put - using the built-in ripping function will create folders with a timestamp as the name, and with only numbered tracks in them. Album titles and track titles are held in Roon’s database only, and not used to name folders and tracks. So, as long as Roon has successfully identified the CD, then this is not an issue, the problem arises when Roon is unable to identify the CD’s.

Hi @Julie_Meikle,

Thanks for the detailed description.

From the logs on our side, we can see that all the recent CD rips completed successfully and were saved to the internal storage of your Nucleus.

Could you please check whether you can see the ripped files via your file browser (Finder on Mac) by navigating to:

\\NUCLEUS\Data\InternalStorage\CD-Rips\

or, if you’re using the IP address directly:

smb://<NUCLEUS_IP>/Data/Storage/InternalStorage/CD-Rips/

Please let us know if the new folders and files appear there.

For reference, here’s our guide on how to access and manage Nucleus internal storage:
Accessing Nucleus Internal Storage

Hi

Thanks for the reply. No, they are not all showing. Several CDs were not ripped. It is hard to tell as all you get is ‘track01.flac’ etc!

I want to try dbPoweramp but I cannot get it to recognise the CD drive.

Thanks

Julie

Hello @Julie_Meikle ,

Are the CDs perhaps unidentified? If you check your Roon Home → Added, do they show up there with no artist? If that doesn’t work - what is the artist/album that you are trying to import that didn’t work? Can you try to re-import it and let us know the exact local time + date you try to do so, so that we can check the diagnostics logs for clues?

They wwere not showing, but it may have been a drive problem. I have started to use dbPoweramp and it is working now, thanks

Hello @Julie_Meikle

Thank you for the update. We are glad to hear the issue is solved for now. Enjoy your music!

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