Certain Frank Sinatra Qobuz Tracks Won't Play in Roon (Ticket In)

Roon Core Machine

Intel NUC10I5FNH Frost Canyon - Core i5-10210U
Crucial - DDR4 - 16 GB
Samsung 970 EVO Plus SSD M.2
Running Roon ROCK V. 1.0 build 227 and server V. 2.0 build 1128

Networking Gear & Setup Details

TP-Link Deco M5
TP-Link 5/8-port Gigabit Desktop Switch
EhterREGEN Ethernet Switch
All audio devices are hard wired, no VPN

Connected Audio Devices

Synology NAS DS118 1Tb SSD, NAD M33 and DragonFly Cobalt/Windows laptop

Number of Tracks in Library

7952 tracks

Description of Issue

Hi

A very specific issue. Frank Sinatra “Watertown 2022 mix” FLAC 192/24 downloaded to my NAS.

Roon start playing nicely and finishes track 8 “What´s Now is Now” but then skips track 9 “She Says” and stops playing at track 10 “The Train”. I can not play track 9 and 10 at all but manually start from 11 again. I have rebooted the ROCK and downloaded the album again.

No issues using BluOS, Foobar2000 or Primare Prisma apps.

Solution?

Rgds Kent

I’ve found that the exact same symptoms occur when playing this album streamed from Qobuz in Roon.

@support - any ideas what is happening here?

2 Likes

No idea at all but I bought the album from Qobuz?

I have no problem streaming from Qobuz or when I use BluOS own app or Foobar2000 on Windows from mu NAS. Most peculiar of it all - no problem with Roon ARC…

Interesting - and a useful bit of data for the Support team.

As I understand it, Roon ARC will receive Qobuz streams direct from Qobuz - they are not routed through the Roon Core, so perhaps that explains why ARC works…

1 Like

@Kent_Soderling are you playing the album in ARC directly from Qobuz (streaming) or did you use ARC to download the purchased files from your Rock/NAS to the phone and are playing the downloaded files in ARC?

Might be interesting to try both scenarios to see if there is a difference

I play from Synology Nas via Roon core to Roon ARC

Tried streaming from Qobuz via my Roon core and I get the same problem as I have playing my downloaded version. So it’s both me and Geoff…

But both versions (from Qobuz and NAS) works fine using ARC on my phone…

I can confirm playing on Roon Rock with the 192/24 “Deluxe Edition” streaming version in Qobuz: #9, She Says, plays for me for a few seconds, then skips. #10, The Train, does not play at all

The Qobuz 96/24 and 44.1/16 Deluxe version plays fine. So does the Tidal “FLAC 48 kHz 24 Bit, MQA 192 kHz” (not using an MQA DAC)

Hi everyone,

These reports would suggest there’s an issue in Roon’s handling of this particular track from Qobuz. We’ll pull the track ID and investigate more deeply what’s happening in Roon when this track is requested from Qobuz’s servers.

@Geoff_Coupe, you’re correct that playback of the Qobuz content through ARC wouldn’t be routed through the Core, just the Qobuz authorizations. There’s likely something included in the Qobuz file that is triggering Roon to see the track as unavailable.

@Kent_Soderling, we likely won’t need any specific diagnostics from your device as this issue appears universal, but if you don’t mind, would you bring your Core online at some point this week to trigger an automatic diagnostic pull? We’ve enabled one for your account.

I’ll post more information here once we’ve investigated. Thanks!

Ok no problem. It’s always on so just give me instructions how to.

Roon Labs will pull the logs remotely. You don’t have to do anything - just leave the Core running.

Ok, thank you

Hi everyone,

We’ve escalated this issue and put in a ticket for development. Certain Qobuz tracks - including the two on the Frank Sinatra Watertown [Super Deluxe/2022 Mix] album reported here - are decoding incorrectly in Roon and causing playback issues. We’re working with Qobuz to determine the source of the error, but by all indications, it’s an issue specific to Roon and Roon Remote, and not the files from Qobuz themselves.

I don’t have an immediate timeline for a fix but we’ve identified the problem and prioritized it.

Current workaround: The affected Qobuz tracks will play back without issue in ARC, although of course without Zone functionality.
Note that you may need to adjust your file quality settings to make sure ARC doesn’t prioritize CD Quality if you are outside the home (default settings on 4G/5G for cellular data efficiency in ARC).