· I hear distortion or noise when I'm playing music
What type of Zone is affected by this problem?
· *All of my Zones* are affected.
Does the issue affect all file formats?
· The issue affects *multiple/all* file formats.
Does the issue still occur with all Digital Signal Processing (DSP) disabled in MUSE?
· Removing DSP has no effect. I'm still having the same problem.
Does the issue happen with local library music, streaming service music, or both?
· *Only streaming* music is affected.
Please select the streaming service(s) with which you're encountering playback problems.
· Qobuz
Have you tried logging out and back in again to your streaming service in Roon Settings?
· Logging out and back in had no impact, the issue remains
Do you have an approximate timestamp of when the issue last occurred?
· 2/12/25 at 8:50 CST and the track was Revival by Morgxn
What are the make and model of the affected audio device(s) and the connection type?
· Windows 11 PC- Plugged, iPhone 16 Pro with Roon and Roon Arc on wireless, Eversolo DMP A6 Master Edition on Wireless.
Describe the issue
When I play certain tracks from Qobuz or Tidal through Roon to any of my endpoints, the tracks skip and sputter. I have a large playlist with a variety of music and just certain songs skip and skip on both services like they’ve been transferred to local storage and had a bad transfer. It’s only a few songs.
Describe your network setup
I have a Ubiquiti UniFi network. The Roon nucleus is plugged into a wireless access point that is also connected to the router via in home Ethernet cable. The playback zones are on a variety of either wireless or wired connections and the same songs are an issue on every zone and music service.
Thanks for sharing your report! Sorry to hear about your playback issues.
This could be part of the issues you’re facing - as an easy first test, could you temporarily set up a direct ethernet connection from your Nucleus to your primary router, and see if the issues persist?
We’re not seeing a Nucleus tied to your account, otherwise, we’d enable diagnostics on the machine to take a closer look - could you please use the directions found here and send over a set of Roon Server logs from the Nucleus to our File Uploader?
Hi Benjamin! Thanks for responding and sorry it took so long to get back to you. I have uploaded my logs to your server and named them rblack77logs.zip. Hopefully you can find something in them.
I have a couple questions. First, you said you didn’t see a Nucleus tied to my account. I’d like to remedy that to make this easier for you in the future if I should need help. How do I make it so it is added to my account for you to remotely access?
Also, I can’t locate my Nucleus right next to my router, but the router is plugged into our home “electronics” box with phone, cable, and whole home Cat5. The router is plugged into that home Cat5 distributor and then right now, I have a Ubiquiti Unify Mesh wireless access point with an ethernet passthrough that I have connected next to the Nucleus’ location. The network goes into the mesh access point for distribution of wireless to that area of the house and then has a separate ethernet cable plugged into it and run to the Nucleus so in the case of the Nucleus, the mesh access point is really a network switch. I could add a separate network switch to that spot and run one connection directly to the Nucleus and another port of the switch to the mesh access point if you think that might be a better solution. Because of the spot that the network comes into the house, I just have no ability to colocate that nucleus server there to go directly into the router. Because it is a Unifi system, I have a very robust console and view of the network and health and have checked and seen no indications of lag going to that device, but if you need any of those logs, I’m happy to provide those too.
Typically this is automatic and doesn’t need any manual intervention, which is why I believe your network may be playing a role in your issues. If we’re not seeing your Nucleus, it means it isn’t able to connect to our servers - unless youre signed into a different profile that is different from your community profile, which doesn’t seem to be the case based on the other devices tied to your account.
After reviewing the Nucleus logs you’ve sent over, we’re seeing playback stopping unnaturally due to slow media, and too many audio dropouts, for example:
Warn: [Worker (3)] [LR Chain A6] [zoneplayer/raat] Too many dropouts (>3s dropped out in the last 30s). Killing stream
Trace: [Worker (3)] [LR Chain A6] [zoneplayer/raat] too many dropouts. stopping stream
Warn: [Broker:Transport] [zone LR Chain A6] Track Stopped Due to Slow Media
It’s not currently possible to transfer content from streaming services to a local storage location.
If you’re unable to simplify your network chain, and you’re only seeing issues from streaming services, perhaps adjusting your DNS settings on the Nucleus may help. We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?
Here’s a step-by-step on how to change the DNS settings on your Nucleus:
Open a web browser on a device connected to the same network as your Nucleus.
Enter the IP address of your Nucleus in the address bar.
If you don’t know the IP address:
Open the Roon app.
Go to Settings > Setup > Find Nucleus.
Note the IP address shown for the Nucleus.
Alternatively, use http://nucleus.local/ (on macOS or Windows with Bonjour installed).
Log into the Web Interface:
Once the web page loads, you’ll see the Nucleus web administration interface.
Change the DNS Settings:
Scroll down to the Networking section.
If the Nucleus is using DHCP:
Note that you cannot directly edit DNS settings under DHCP. You will need to switch to a static IP to specify custom DNS servers.
Switch to a Static IP:
Click on the Configure or Edit option under networking.
Enter the current network settings for your Nucleus (IP address, subnet mask, gateway) manually. These can often be found in your router’s settings or your current DHCP lease information.
Specify Custom DNS Servers:
Add DNS servers in the relevant fields. Common choices:
Google DNS: 8.8.8.8 and 8.8.4.4
Cloudflare DNS: 1.1.1.1 and 1.0.0.1
OpenDNS: 208.67.222.222 and 208.67.220.220
Save and Apply Changes:
Click Save or Apply to confirm your new settings.
Restart the Nucleus (make sure Roon Server is stopped) and let me know if you continue to experience stoppages when streaming. We’ll be on standby for your results!
@benjamin You guys know more than I do for sure, but I do know a bit about networking and what I can tell you is that the same handful of songs wouldn’t skip everytime they’re played and only those songs. It would be random songs that would skip or stop. I don’t think this is a network issue. I’m willing to work on the network stuff you sent when I get a chance, but this issue isn’t network. I’m using a Eversolo DMP-A6 Master Edition as my endpoint. If I switch to just Qobuz, the same tracks play without issue. It’s only when playing those tracks through Qobuz on Roon. That doesn’t seem like network.
Hi @Randy_Black,
I understand that those symptoms do not seem like they are network related. As @benjamin said in his comment we are still unable to see your Nucleus in our system which definitely points to a network issue. Additionally the logs that you sent us explicitly contain traces that also point to timeouts from your server trying to contact your streaming services. So please do try the network troubleshooting that @benjamin sent you. Even if it doesn’t resolve the track skipping it will make troubleshooting more efficient if we are able to automatically fetch logs from your server. Let us know when you’ve tried those steps.
