Core Machine (Operating system/System info/Roon build number)
Nucleus 1.6
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Description Of Issue
Roon is trying to update to 1.7 but keeps checking for update, I unplugged the Nucleus, several times, and still can’t get pass “checking for Update”.
Hi @Alton_Hall — Apologies for the trouble here!
I have enabled diagnostics on your account so our technical staff can get some more insight into what’s going on here. The next time your Core is active a diagnostics report will automatically be generated and uploaded directly to our servers
Once that’s been received, I’ll be sure to update this thread and pass the diagnostics over to the team for further analysis.
it appears the problem as been corrected
Hi @Alton_Hall,
I’m glad that things are working for you now! Please feel free to reach out if you ever have any other questions or issues. Happy listening 