Chosen album plays only for about 60s (ref#UNBX9R)

Support
1

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Local files won't import or appear

Tell us what's going on

· Chosen album plays only for about 60s

Tell us about your home network

· My home network is fine

2

Hey @Marius_Streit,

Welcome to the community, thanks for reaching out.

A track stopping after about a minute can point to using a non-functional streaming account. Does this issue happen for you only when using TIDAL? I am looking over your account diagnostics and I see your subscription type to TIDAL is showing as INTRO can you please confirm how you signed up for this TIDAL account, and what you see on
https://account.tidal.com/subscription
?