Hey Rebeka, thanks for the reply. Unfortunately I haven’t had any luck using the Nest WiFi. No devices show up at all. When I replace the Nest system with the default Fios router everything works. I’d love to figure it out. If there’s anything I could try that would be great. Thanks
hey @noris, I have a new Fios router that gets a Cat 5 cable straight out of the wall. I pulled that out of the mix and set the Nest Wifi up as a router. I’ve tried removing the second mesh unit from the equation and still get the same result. Looking at my network it appeared everything was on the same subnet.
I wasn’t getting any results on any remotes. Usually on an iPhone or iPad i could add that as a device, but they weren’t showing up either.
Again when I put the Fios router back in the mix, everything works normally.
Thanks for the additional information and for confirming the single router aspect. Can you please try to Nest Wifi router again and then use these instructions to send us a set of your ROCK and Mac logs for review when you are in this state? It would be interesting to see if logs contain any specific errors, thanks!