Chromecast streaming issue on Sony Bravia 4K TV (ref#FER12P)

[Burak_Sinandurc (Burak Sinandürç)]

What’s happening?

· Other

Describe the issue

I am using Roon, and when I try to stream audio and video to my TV (sony bravia 4k 2015 55xd8505) via Chromecast, the TV selection button becomes unresponsive. The TV screen briefly turns black and then reverts to the previous screen. I have updated both the TV's firmware and the Chromecast software, but the issue persists. Could you please assist me in resolving this problem?

Describe your network setup

Huawei modem

[dennis_mclaughlin]

I use a Chromecast Ultra to display what im listening to on my LG G2 Oled tv.

I don’t stream audio just video, my streamer is a Linn Klimax DS which via my hifi setup does a far better job than my tv!.

[Burak_Sinandurc (Burak Sinandürç)]

Thank you for sharing your experience! It’s great to hear about your setup with the Chromecast Ultra and Linn Klimax DS—sounds like an impressive system.

In my case, I’m trying to stream both audio and video via Chromecast to my TV, and I seem to be running into some issues with the TV connection process. While I can see how your approach with separate audio streaming offers excellent sound quality, I’d still like to resolve this issue to make full use of Chromecast’s capabilities.

If you’ve encountered anything similar or have any suggestions based on your experience, I’d love to hear them!

[WiWavelength (Andrew J Shepherd)]

@Burak_Sinandurc

I am using Roon, and when I try to stream audio and video to my TV (sony bravia 4k 2015 55xd8505) via Chromecast…

The issue seems to be specific to one or more 2015 Sony TVs. As those are 10 years old now and running an aged version of Android, do not expect this to get resolved.

Display issue with Chromecasting on Sony Bravia TV [Roon Investigating]

Full form submission

What’s happening? I'm having trouble playing music What best describes your playback issue? Other

I cannot Chromecast my Sony Bravia. Chromecast works on my other Sony tv and chromecast works on this TV via tidal app. I’ve factory reset tv, restarted core twice and still I cannot enable this tv in settings. Thanks

AJ

[Burak_Sinandurc (Burak Sinandürç)]

Thank you for your input! I understand that older TVs, such as 2015 Sony models, might face limitations due to outdated hardware or software. However, my TV is a newer model, and I’ve ensured that both the TV firmware and Chromecast software are up to date.

Given that the issue persists despite these updates, I’m hoping to explore other potential causes or solutions. If you’ve encountered similar issues with newer devices or have any suggestions, I’d appreciate your thoughts!

[WiWavelength (Andrew J Shepherd)]

@Burak_Sinandurc

I understand that older TVs, such as 2015 Sony models, might face limitations due to outdated hardware or software. However, my TV is a newer model…

That contradicts what you wrote in your top post and depicted in a screenshot — you have a 2015 Sony TV, which is 10 years old, not a newer model.

Regardless, I am not official Support. I am only offering you realistically what to expect. An issue to specific to one brand model year TV from a decade ago is not likely to be addressed.

AJ

[daniel]

Hi @Burak_Sinandurc,
Thanks for writing in to ask us about this issue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

[Burak_Sinandurc (Burak Sinandürç)]

Hi,

Thank you for your response and guidance. I’ve reproduced the issue as requested. Below are the details:

Date: December 4, 2024

Time: Between 12:04 AM and 12:06 AM (local time)

Actions:

1. Attempted audio streaming via Chromecast.

2. Attempted video streaming via Chromecast.

In both cases, the issue persisted as described earlier. Please let me know if there’s anything else you need from my side to assist with the diagnostics.

Best regards,
Burak Sinandurc

[Burak_Sinandurc (Burak Sinandürç)]

Thank you for your feedback and for pointing that out. You’re right that I’m not testing on a newer TV. However, I’ve ensured that my 2015 Sony TV has the latest firmware updates, and I’ve also updated the Chromecast software to the most recent version. I believe these updates should make the TV sufficient for Chromecast functionality, which is why I referred to it as ‘updated’ in that context.

I appreciate your insights about the challenges with older TVs. I’m still hopeful that the diagnostics requested by the Roon Support team might shed some light on the issue or provide a potential solution.

Thank you again for engaging in this discussion.

[benjamin]

Hey @Burak_Sinandurc,

Thanks for the additional information!

The issue you’re experiencing is likely tied to a known issue with older Bravia models and Roon - something we’re continuing to investigate, and unfortunately, progress is slower than expected.

Are you able to test using airplay on the TV? Outside of that, we unfortunately don’t have any other troubleshooting steps to share at this time.

Thanks for your patience here!

[Burak_Sinandurc (Burak Sinandürç)]

Hello,

Thank you for your response and the update regarding the issue. I understand that this is a known problem with older Bravia models and that you are working on it.

Unfortunately, my TV does not support AirPlay, so I am unable to test using that method. However, I am happy to try any other troubleshooting steps or suggestions you might have in the future.

I appreciate your efforts and support on this matter and will patiently wait for further updates.

Thank you!

[benjamin]

We’ll certainly keep you in the loop as things progress @Burak_Sinandurc - movement is on the slower side unfortunately, so thank you for your patience!