Classé Delta Pre MKII Roon Ready certification delayed (ref#W8A3BQ)

Support
1

What best describes your playback issue?

· A connected audio device is not appearing in Roon

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Is your RoonServer machine running MacOS 15 Sequoia or above?

· I still can't see my endpoints as available Zones.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Does the device show up at all in Roon Settings -> Audio?

· No, it does not show up there

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device

· My devices are on a single subnet but is not visible to Roon

Do you have a complex network setup?

· I have a *mesh network* with devices connected to multiples points

Your local network might need some re-arranging to support Roon.

· None of the suggestions have helped me. I'd like to submit a support request.

Do you have an approximate timestamp of when the issue last occurred?

· No

What are the make and model of the affected audio device(s) and the connection type?

· Classé Delta Pre MKII

Describe the issue

The Classé Delta Pre MKII was released for more than a year and Sound United clearly stated the unit as Roon Ready. Two support requests were sent and the answer was that the unit is still in certification process. In the meantime I read a statement that no older Marantz and Denon unit will become Roon Ready. But what about the Delta Pre MKII? A simple „it is in the pipeline as promised by dealer and sales“ or „no“ would be fine for me because I have to evaluate under this circumstances a return process because of that possibly wrong promises.

Describe your network setup

LAN

2

I’m sorry to disappoint you, but Classé aren’t listed as a Roon Ready Partner, and the only brands from Sound United that are certified are Denon and Marantz.

Moreover, brands should not announce certification until it is achieved, and published here:

Roon does not comment on the status elsewhere, so you should direct your questions to Classé. Specifically, if they “clearly stated the unit as Roon Ready”, and this is documented, you should have some recourse as this is indeed misselling.

3

Hello @Enno14,

Thanks for reaching out.

The device you mentioned is in certification progress, but we do not have any additional details to share at this time.

You can keep an eye on the progress on the website @mjw shared here.

Thanks.

5

Thank You for that important statement, you made my day and I am looking foward.