Clicking noise during playback

Support
1

Hi
I am really pleased with the audio quality of Roon but I have a problem, after about 10 minutes of playback an annoying click starts to develop which sounds a bit like a stylus jumping on an old vinyl record. If I pause playback for a minute and restart the click goes away but returns again after 10 minutes or so of playback.
I have not had this issue with other replay media such as Audirvana+ or JR21
My system is late 2013 MBP, 8GB ram, 2.6 i5, OSX 10.11.2.
Sabre based dac.
Music stored on external mains powered hard drive.

2

I guess the DAC is connected to your MBP directly? Can you confirm that it is set to Exclusive mode in Output Settings (Settings > Audio > Gear icon next to your DAC) and that no other applications (like JR or Audirvana) are trying to claim exclusive mode for your DAC at the same time?

3

Hi.
My dac is connected directly via USB, Roon is set to exclusive mode no other applications are running.
Maybe Roon needs a playback from memory feature like A+ and JR have?

4

Thanks for the report @stephen_hayes – can you let us know a few more details about your DAC?

5

Hi.
This is my dac http://www.chevronaudio.co.uk/html/sabre_player_dac.html
It is a Sabre based player connected to my MBP via async usb, I have had no clicking issues with my other media players.
Thanks

6

Thanks @stephen_hayes – I just sent you some instructions for uploading logs to us. Take a look and we’ll go from there.

Thanks!

7

Just an update to say I sorted the issue by swapping over the usb ports that I had my dac and HDD connected up to on the MBP. I guess one of the ports must not have been delivering the correct voltage or there was something causing a glitch on the usb bus.

8

Just goes to show how difficult for Mike and Co. it must be dealing with so many different configurations and DACs etc.

Glad you’ve got it sorted

SJB