Clip or plug not clipping in

Support
#1

Roon Core Machine

My port where you plug in the network cable is defective its not holding the plug/clip it will ot clip in. How can I get this fixed

Networking Gear & Setup Details

Connected Audio Devices

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Description of Issue

#2

Is this a Nucleus? Is it under warranty? Did you buy it straight from Roon or from a dealer?

Those answers will determine the next step.

1 Like
#3

Is it the RJ45 plug? Or the socket. Easy to find out, try a different cable.

#4

Hey @Steven_Brounstein,

Checking in on this thread. Both @xxx and @Geal_us_Dearg_a_suas have provided great next steps. Let us know how the above goes and if you need additional assistance :+1:

-Ben

#6

No it’s the socket on the back of my nucleus