Common problems (Nucleus & Tidal) but what's the solution?

Support
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Nucleus

In searching I can see that dozens have had this issue but no solution jumps out. When using Roon Nucleus and Tidal, I get error message saying “too many failures” Does not happen on my Muso or iphone. Have tried all the suggested re-logins etc. And, no, my credit card has not expired.

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HI @Dave_Griffith,

So we can better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.

Does this issue happen for multiple audio zones or just one in particular? Is the Nucleus connected directly to the router?

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NetGear 90 modem connected to Spectrum cable
Nucleus hardwired to modem
Zone 1; Naim Muso2 - also hardwired to modem

  • Tidal works fine using the Naim software directly
    “too many failures” if I run it from Roon
    Zone 2: KEF 50 Wireless -connected via wireless home network (not hardwired)
  • Roon works fine for stored albums, internet radio etc
  • Tidal gives “too many failures” message

appreciate the help

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Solved it! Not a Roon issue but a Tidal. Even though I changed my email years ago and have been paying under the new account, Tidal still thinks of me in terms of the prior email. When I logged in using that within Roon - problem solved!

1 Like
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Fantastic news @Dave_Griffith!
Do let us know if you run into other issues.

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