This is a strange issue I’ve never had before and don’t know where the problem is. I use Firefox as my default browser on Windows 10 Laptop. Firefox Release 80.0.01 September 1, 2020.
It has been working fine and I could login as of yesterday. This morning the Roon login screen comes up, enter email and psw, then nothing happens. No response. Other logins with Firefox are working, but not with Roon.
I’m currently logged in with the Edge browser and that seems to be working fine.
This is was what I figured out also as the cure. If additional in-browser firewalls, script-blockers, blocking proxies, etc. are in use, more actions might be needed to get the login process working again (hint: don’t block google sites).
Note: People who still see the old login page might not notice any problem at all – until the cached site times out and the actual one gets loaded instead.
Trouble here as well. Problems with the site certificate and accessing community through the Roon program. Only way I can get to the community forum is to comment community.roonlabs in the browser. This is a recent problem. Only a few days. Affected iMac desktop and iPads. Roon program works fine,
As it seems that your problem affects Win10 only, the Mac devices seem to work, some now/currently essential sites might be blocked in the hosts file – manually through the user/admin or automatically through some (dubious?) all-in-one anti-virus, malware, mail, web, anything protection software. You should check that.
PS: Yes, it would be nice when the privacy protection could be activated again and the login would still work. +1 vote for that.
Only thing I can see is that there is now a new certificate (issued 2020-09-03) for roonlabs.com. Maybe your browser is still caching the old one which might be invalid by now? Can your browser not be more specific about the issue(s)?
We’ve seen reports that users with stricter security settings than the default on Firefox are having issues with logging in. Placing an exception for Roon should resolve this. We are continuing to investigate this, so if you’re seeing that this doesn’t help please let us know. Thanks!
I think they used tools like Google Analytics and the such already before the new website design – but now they enforce its usage. Means that while (advanced) users could opt-out by the use of privacy protection plugins and so on, now, while more and more browser implement/activate privacy/tracking protection by default, they declared the use of some services mandatory in the website’s code.