Compatibility of Roon+HQplayer with Roon ready devices (ref#FW33DS)

What best describes your playback issue?

· Other

Is there a specific error message you see? If so, please select from the following options:

· Other

Please try to reboot your Roon Server and check to see if this helps.

· Rebooting my Server had no effect, the issue remains

Please try to reboot and unplug/replug in your affected audio device and check to see if this helps.

· Rebooting and unplugging/replugging my audio device, the issue remains

Please open your Roon Remote and select the "System Output" Zone and try to play to it. Do you encounter any playback errors with this Zone?

· I don't have a System Output available, but I'd like to keep troubleshooting

Please try fully rebooting your network equipment

· No, I'm still having trouble

An issue with playback on System Output and another zone often indicates a network security problem. *Check your firewall(s)* to ensure that *Roon*, *RoonServer *and *RAATServer* are allowed to properly communicate

· I'm still having problems / This isn't relevant to me

Does the issue happen with local library music, streaming service music, or both?

· Both local and streaming content are affected

Please try playing content of a lower sample rate (44.1kHz or 48kHz). Do you still have the same issue?

· Lowering the sample rate improves symptoms but I'm still having problems

What is the model/manufacturer of the affected audio device(s) and the connection type?

· Can Roon+HQplayer play directly on Roon ready devices?

Describe the issue

Can Roon+HQplayer play directly on Roon ready devices?

Describe your network setup

Can Roon+HQplayer play directly on Roon ready devices?

(I’m a Roon and HQPlayer user) Roon Ready means that the endpoint is able to handle Roon’s RAAT streaming protocol. HQPlayer uses a different streaming protocol, NAA. When you use Roon with HQPlayer and an endpoint, information flows as follows:

Roon server ----> HQPlayer -- ? --> endpoint

where ? is either NAA if the endpoint takes the ethernet NAA protocol, or a direct connection such as USB. In my case, “endpoint” is actually

mini-PC with NAA OS -- USB --> Holo DAC

Some devices can handle both RAAT and NAA, for example the iFi Zen Stream (mentioning it because I own one). But others do not, for instance my Linn Klimax streamers are Roon Ready, but don’t handle NAA.

Thank you!!!!

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