Are you sure about play counts and such though? Doing that on the cloud and not on the server seems a bit arbitrary but might be the case. I have honestly no idea.
They have had issues before where for some it’s not shown any hours at al. I am sure this has always been addressed by a back end fix and not in a server update. But it may be a mixture of both. I take it you have tried rebooting your machine to see if it clears it in your instance?
Yes, could be.
I did reboot my ROCK yesterday evening and it seems to have stopped. Of course it did not remedy the already logged listening times and playback counts which is at least very annoying. I now have many many tracks with hundreds of playbacks… As i often filter for played most, this bug has massively destroyed that way of filtering for tracks for me…
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I agree, this is super frustrating - IMO these sorts of bugs, where users’ data appear to be permanently lost, just shouldn’t make it into the wild, even in an EA version. @Early_Access could we have some feedback here please? Is the only recourse to restore from an old backup or can/will this be addressed in the cloud somehow?
Hi, all!
Sorry for the late response here. This is a problem we’ve seen locally but have not been able to reliably reproduce locally. We are aware of it and this behaviour is not a regression introduced by #1448. We are looking into how this problem can be addressed.
@GalaxyGlider, @Urs_Schneider, may I kindly ask you to do the following:
- Locate your database using this article
- Create a zip archive wtih your Database folder
- Upload it here
Apologies for the trouble.
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Ivan
@Ivan - I’ve just noticed this problem is persisting for me post restarts - history shows lots of duplicated plays. As others have said, it’s immensely frustrating from the perspective of being able to sort by popularity.
I have updated Roon today (B1456) but would it still be helpful to have a copy of my db?
Edit: Just a hunch - might ARC be a factor in this? I think I’m right in saying that everything showing spurious plays has had recent ARC play time and I’ve noticed other signs of ARC corruption:
I have just cleared out my ARC to start again.
Hi, @dhusky, thank you for your reply. Yes, it is going to be useful for us anyway:
As for the Roon ARC theory, I am not sure at this point but this is a good idea to pursue on our end.
Thanks!
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Ivan
Hi @ivan. Thanks for your reply.
I just uploaded my database file.
Thanks @ivan - my database is just uploading. Can I just double check that you’re looking at how the corrupt data can be remedied (as well as at the bug itself)? If not, would deleting the past few weeks history restore things to how they were?
First of all, we are trying to figure out how the Database got into this state. I am not 100% sure at this point that it will be easy to fix the broken state so I cannot make any promises, sorry:
Thanks!
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Ivan
Ok, thanks @ivan - will be hoping that there is a way forwards - personally I’m ok with losing a month’s play history if it means I don’t have 5 years worth of history corrupted.
@ivan: had to upload the file twice, the first time I think I accidentally typed an old Rooncore on my Mac, which of course was empty.
The screenshot from today shows the days where I think the error manly occurred. If I could delete the days manually, I would simply remove these days, I’m not a data fanatic, as long as it’s reasonably correct that’s ok for me.
@ivan - so far, this problem appears to have been resolved by disconnecting ARC, wiping cache and settings and reconnecting. I’ve also taken a gamble and deleted the offending period from my Roon history, which appears to have addressed all the erroneous play counts.
From a layperson’s perspective it does seem awfully like this issue was a result of ARC sync corruption - though I’ve no idea what caused it or whether it might recur. I’m just glad the history ‘fix’ appears to have worked.
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Well, I didn’t actually do anything except restart the nucleus, but I’m not even sure if I did this between the first and second week. Since the second time, however, everything has been running normally again from my point of view.
Out of interest, are you using ARC? Mine seemed fine initially after a restart…until I used ARC…
yes, I do, including car play.
Curious…oh well, I guess we’ll see what Team Roon have to make of it all in due course. At least the history can be edited.
