Following up on this thread, are you still running into issues getting Arc up and running?
If so, could you please provide the information @ged_hickman1 has requested? The diagnostics you’ve provided suggest that UPnP is not properly configured on your router.
Please first try the following steps:
Try to enable UPnP/NATPMP in the web administration interface for the router directly upstream from your Core
Try to manually open the port in your router’s port forwarding configuration
Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
Check for any VPNs or Firewalls that might be interfering
Check if your modem is in Bridge mode
If you continue to experience difficulties, please tag the support team and include the following information:
What is the make and model of your modem and router?
Do you have any additional network hardware, like additional routers or managed switches?
Who is your internet service provider and what is your geographic region?
Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both?
You’ll either need to enable manual port forwarding OR Upnp, not both. If UPnP doesn’t work when enabled without a manual port forwarding rule, then turn it off before creating the manual port forward. How is your core connected to your router?
This could also pose issues in itself, as you most likely don’t have the option to enable bridge mode. It would take your network down if you applied bridge mode to a router.
I’d route your core directly to your router first and see how things run. I would also potentially get in touch with your ISP to see if they can provide additional information on your modem router combo.
Hi Bejamin, thanks for your respons and advice, but we can’t work it out. Is it possible to make an appointment so you can join and watch at my screen to fix it? Friday 24th feb would be an option to do this. Thanks for your support!
