What kind of performance/speed issue are you experiencing?
· Other
Please try to reboot your Roon Server
· No, the issue is still the same even immediately after a reboot
Please try to reboot your networking gear (Router/Switches/etc.)
· No, the issue is still the same even after a reboot
Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?
· No, the issue is still the same
Does the issue happen on multiple Roon Remotes (controllers) or just one?
· Issue happens on multiple remotes
Router Domain Name System (DNS) change
· I don't know how to do this
What is the operating system of your Roon Server host machine?
· Nucleus
Which model Nucleus do you have?
· Nucleus One
Timestamp of issue occurrences
· Most times I want to use it, but only Roon App, ARC seems ok (in the car).
Describe the issue
Connection issues & jittery playback
Describe your network setup
Google Mesh Network, 4 hubs, all great, unchanged for a long time.
Thank you for your post. We’ve requested an automatic diagnostic logging report from the unit in question. However, the Nucleus One appears to be offline. At your convenience, please either a) turn on the Nucleus One and open Roon in a controller to trigger the automatic upload of the report or b) use the directions found here and send over a set of logs to our File Uploader?
Once we have logs, we should see all unnatural playback stoppage events - and any connection issues - clearly marked. This will help us identify the source of the instability.
Where is the Nucleus connected relative to your mesh topology? Is it hardwired to the main router, or to a hub?
Nucleus is ethernet to a wired hub then to the Google mesh.
Im thinking its network related (although the home network has not been changed).
I seem to have the issues when using Chromecast, Airplay (stuff streaming through the air).
Roon seems OK when using direct - Nucleus to Dac to Amp, no issues. Although app can be slow at times, both on my iphone and macbook pro.
Can you tell us more about how the endpoints you’re using are connected to your network? Are you using ethernet or Wi-Fi?
Also the next time you notice either of these problems can you please let us know the date and time that it happens and the song playing if applicable? That will help us ensure we’re looking in the right section of your logs.
Denon X4700 at the heart and used for home cinema and 2 channel analogue for music.
Music is Tidal via Roon (ethernet direct to a Google hub), which goes through Eversolo Z8 DAC (USB A from Roon) to Denon (RCA) - this seems to be working perfectly now.
Many other items into the Denon
LG C4 TV via eARC (wifi) and used for either easy Tidal using the app in the TV or the built in Chromecast (where I mostly get the issues) sent from iPhone or Mac.
iPhone using Roon/Tidal (wifi) to select speaker, inc TV via Chromecast.
Many Google speakers, (all wifi)
I also use Macbook Pro (wifi) (old, late 2013 but still going strong!) and Roon app, like the iPhone (13 Pro), the app is really slow at times, message about ‘waiting for Roon’ ‘something wrong’ can also get the jittery playback (Chromecast) at this time.
Google mesh Wifi, 4 hubs. All IP addresses are pinned to each device.
This does point to potential network throttling occurring within your local setup. If you hardwire your other chromecast / airplay devices, do you still see the error?
If you can, I’d also update to the latest Roon version - 1528, and see if that helps as well.
